Shipping & Delivery
Do you deliver to my suburb?
We deliver to the following areas. ACT Canberra Metro/ ACT Metro. NSW Blue Mountains. NSW Newcastle & Central Coast. NSW Sydney Metro. NSW Wollongong Coast. QLD Brisbane Metro. QLD Gold Coast. VIC Geelong. VIC Melbourne Metro. VIC Mornington Peninsul
Can I pick up my pre-order?
As our orders are packed and sent directly from our suppliers, we will not be able to offer pick-up for pre-orders.
Can I pick a specific time for when my order is delivered?
Due to the busy period, we are unable to offer specific delivery time windows. All orders are delivered between 8am-6pm on your selected delivery date. Once your order is dispatched, you will receive a text message displaying your estimated time of a
I won’t be home for my delivery, what can I do?
You can contact our customer service team here with instructions on where to leave your order and we will let our delivery partners know. We cannot guarantee these changes, however, we will certainly do everything we can, to facilitate this update.
I have placed two online orders, can you combine my orders?
If you have placed an order on our Xmas site and our Vic's Meat direct site, we sadly cannot combine these orders due to system limitations.
How can I track my order?
You will be sent an SMS message with a tracking link 24 hours before your delivery is scheduled to take place. Once your order has left the depot, you will be able to track the progress of your delivery live!
What happens if I miss my delivery?
If you are not home to accept your delivery, our delivery partners will decide if your order is safe to leave and will place it in a safe location. If our delivery partners deem the location unsafe, they will take your order back to the depot and sch
How does my meat stay fresh during transit?
We utilize a temperature-controlled supply chain to ensure your product stays fresh during transit. Our carboard cartons are double walled and ice packs are readily used during transit to keep your order fresh from start to finish.
How much does delivery Cost?
The minimum order value is $150AUD. Free Delivery is from $195+. Any orders placed between $150 - $194.99 will be charged a delivery fee of $20.00AUD Australia Wide. We currently do not ship to WA & NT regions.